CallMiner 2019
UK Customer Forum

You're invited to our Free UK Customer Forum, where you'll have the opportunity to meet other users and discuss successes, challenges, and future projects. Find out how users like you are conquering the challenges of Customer Experience, Upsells and Cross-sells, Agent Performance, and more.
Seats are limited, so sign up now!

Event Details:

  • Date: 25th September, 2019

  • Time: 9:00 a.m. - 5:00 p.m. BST

  • Location: Hilton London Tower Bridge

    5 More London Place, Tooley Street, London, UK

5 Ways to Create Engaged & Empowered Call Centre Agents

Looking for more engaged agents? Search no more!

Hiring new agents is never easy. Too often, contact centres employ individuals that show great promise, only to see them leave a few months later.

Poorly engaged agents can cause damage to a contact centre’s bottom line through bad customer experience, lower Net Promoter Score, diminishing revenue, declining compliance, customer churn, and an overall decline in sales.

Employees are actively seeking to work for businesses that offer opportunities to learn and develop skills.

Read this ebook to learn 5 ways to engage and empower your agents including automated scorecards, real-time coaching, and gamification.


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