The UK Contact Centre Decision-Makers’ Guide 2015 is an annual report that studies the performance, operations, technology and HR aspects of UK Contact Centre operations.
The report contains an overview on Interaction Analytics including the business drivers, and its use for improving process optimisation, compliance, customer satisfaction, revenue and operational performance.
In the report you will find reports and graphs on:
Use of interaction analytics by contact centre size and vertical market
Analytics functionality being used
Insights provided with Analytics
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