Speed to intelligence is essential in today’s contact centers. Whether it’s knowing what your customers are saying or how your agents are performing, being able to analyze interactions in real time is quickly becoming a powerful use case for compliance, operational efficiency, and customer service.

This webinar, featuring guest speaker Robert H. Obringer, S.V.P. of Compliance/General Counsel at Phillips & Cohen Associates, Ltd.,  will discuss the benefits of using speech analytics to automate real-time monitoring and how early adopters are putting it to use.