Real-time interaction analytics can provide contact centers with significant performance improvement, faster new agent ramp-up, and enhanced compliancy. Learn the secrets of a successful migration from experts with first-hand experience. CallMiner’s January webinar will feature Charles Felsberg and Chris Malmfelt of AMCOL Systems who will detail AMCOL’s real-time interaction analytics journey from pre-design to deployment, to deriving performance value and all of the steps in between.

In addition to the “5 Secrets of Success” webinar attendees will learn:

• The drivers for deploying a real time analytics solutions
• The steps to defining your real time monitoring objectives
• The design and initial project planning for implementing a real-time solution
• How to successfully roll out a real-time analytics solution to your agents
• How to achieve ROI through an investment in real-time analytics.