A Day in the Life of an Interaction Analytics Analyst
Congratulations, your company has deployed (or is considering deploying) automated interaction analytics to help improve agent performance, compliance and optimal contact outcomes. Now, how do your analysts uncover your most pressing business challenges, convert them into actionable insights, implement improvements and prepare reports to support your business objectives?
Join experienced Interaction Analysts Kim Berghold of Client Services Inc., Mark Paetz of Higher Ed Growth and Scott Ramirez of Simple Health as they share the methodologies they follow to meet their unique day-to-day business challenges through the applied use of automated interaction analytics.
In this webinar, you will learn how these analysts:
Use Analytics to evaluate business problems
Work collaboratively on use case requirements
Design and generate reports to support business objectives
Help formulate solutions and develop process improvements plans
Build or modify categories and scorecards to address goals
Conduct pre/post analysis implementation to evaluate outcome change