Top 4 Ways to Quantify Speech and Interaction Analytics ROI to Your CFO
What’s really important to your CFO when preparing your business case for speech and interaction analytics? ROI, of course. What is the return on investment if we implement an analytics solution? Can we expect to reduce costs, improve efficiency, and increase sales/recovery? The answer -- a resounding YES!
Join CallMiner CFO Paul Bernard as he explains how to calculate and present ROI values to your leadership. Paul will review four customer analytics use cases and outline the impact and ROI realized by using their analytics solutions to meet business challenges. Paul will also highlight examples from real-world customers using analytics.
In this webinar, you will learn:
The elements to consider in your contact center use case evaluation