Join Speech Technology award winner and global contact center customer engagement provider, Afni, on this webinar. Quality Supervisor, April Bevolden, will share several examples of how Afni uses speech and text analytics to improve customer satisfaction and positively impact the bottom line. In one story, April explains how Afni used analytics insights to help diagnose an issue for one of its clients so that it could be quickly resolved before it became a major problem.

In this webinar you’ll learn how Afni:

• Reduced coach prep time by 40%
• Mined for specific key phrases to improve close rates
• Reduced the time spent on quality assurance by 63%
• Provided feedback to its clients on their customers’ issues

You will also learn how speech analytics can help you improve first call resolution, customer satisfaction and sales.