Register for this Webinar
November 30, 2017
Using Speech Analytics to Accelerate Agent Development and Optimize Contact Outcomes
The best way to deliver exceptional customer experiences every time is to really listen to what your customers are saying when they interact with you. They are calling, texting, emailing for a reason.
With analytics, you not only learn why each customer is reaching out, you also get trends insights that can help you better understand what you need to do to deliver excellent customer experiences with less time, effort and friction.
In this webinar you will learn how speech analytics can
- Analyse 100% of interactions and customer sentiment
- Score agent performance based on your CX criteria
- Provide trends analysis for better coaching and training
- Uncover root-cause and improve first call resolution
Traditional quality monitoring is inefficient and ineffective as it is based on a small random sampling of call recordings. Aspect/CallMiner Engagement Analytics monitors 100% of customer interactions to provide critical insight on the issues that are driving calls, areas that need improvement and the sales techniques that are most successful.