CallMiner Webinar: How Thomson Reuters Identifies Root Cause to Reduce Calls with Speech Analytics

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Thursday, March 29, 2018 at 1:00 PM ET

Featured Webinar
How Thomson Reuters Identifies Root Cause to Reduce Calls with Speech Analytics

Join Thomson Reuter senior analyst, Brian Miller, for this informative webinar to learn how Thomson Reuters uses speech analytics to define root cause, develop a process for determining how to fix issues, provide targeted agent training, and monitor implementation and ROI.

	Improve Operations Provide trends analysis for better coaching and training
	Improve Efficiency Analyze 100% of interactions and customer sentiment
	Customer Experience Uncover root-cause and improve first call resolution

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