Thursday, April 26, 2018 at 1:00PM EST
Top Questions to Ask When Selecting Speech Analytics & 7 Tips for A Successful Rollout
As contact centers evolve from traditional call centers into omni-channel customer engagement centers, Customer Engagement Analytics (aka Speech Analytics) is becoming an even more essential tool for improving efficiency, the customer experience, compliance and sales.
Join noted Contact Center expert Colin Taylor, CEO & Chief Chaos Officer of The Taylor Reach Group as he reviews the key considerations when researching and selecting an omni-channel Speech Analytics solution for your customer engagement center.
Attendees to this conference will take-a-way:
|✔||Best practices for acquiring an Interaction Analytics Solution|
|✔||What to evaluate when selecting a platform|
|✔||Considerations for determining whether you should use internal or external resources to manage your program|
|✔||The nine steps in deploying an interaction analytics solution|
|✔||Questions you should ask when writing a Request for Proposal (RFP)|