CallMiner Webinar: Generate and Accelerate ROI with Interaction Analytics and Consulting Services

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When
20 June 2018

14.00-15.00 BST or 09.00-10.00 EST

Featured Webinar
Generate and Accelerate ROI with Interaction Analytics and Consulting Services

Automated interaction analytics are converting call centres from cost centres to revenue and profit generators. Ember Services and CallMiner invite you to an educational webinar on how through analytics you can unlock the value buried in your customer interactions and will also highlight customer examples of success.

This webinar is designed to help you understand where analytics, both speech and chat, can deliver quick wins in the call centre, driving efficiency and agent performance, as well as sustained value across your business.

In this webinar you will learn how to:

Deliver a quick ROI from interaction analytics
Improve agent performance to impact operational efficiency
Reduce business risk
Improve compliance and quality monitoring
increase sales effectiveness, customer retention and new business sales
Transform the customer experience

There will be opportunities for participant and speaker interaction with the audience.

Featured Speakers

Ember Services and CallMiner have an award-winning record in delivering interaction analytics solutions that transform business performance.