Wednesday, December 12, 2018 at 2:00PM EST
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How AI-Fueled Speech Analytics is Rocking the World of Customer Experience
“AI-fueled speech analytics now drives engaging customer conversations, gauges customer sentiment, surfaces unexpected customer insights, increases marketing effectiveness, and improves sales conversations.”
– The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018
Artificial Intelligence is a term that seems to be applied everywhere today. But what does it really mean for your contact center and ultimately the customer experience? It’s not just about technology! You need solutions in place to capture data, insight and drive action from 100% of your voice interactions. With AI-fueled speech analytics, a remarkable new “enterprise-ready” dimension for contact centers and CX managers is here today to rock your customer experience!
Join us for a webinar with guest Forrester Research to discuss: