Wednesday, January 23, 2019 at 2:00PM EST
Call Center Employee Engagement Trends of 2019
Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations.
When contact center agents are more engaged at work, your business can optimize engagement with customers. The tools needed for better agent performance include training, feedback, and analytics.
Join us and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.
Trends to be discussed include:
Bring your questions and engage in our webinar discussion.