Only the top performing organisations truly use the full power of technology to gather actionable insights from customer and agent conversations. Join this webinar and learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.
10 September, 2019 at 2:00 p.m. BST / 9:00 a.m. EDT
In this discussion you'll learn how to use analytics in order to:
Register now, watch when you want!
E-book: 5 Ways to Create Engaged & Empowered Call Centre Agents
Hiring new agents is never easy. Too often, contact centres employ individuals that show great promise, only to see them leave a few months later.
Employees are actively seeking to work for businesses that offer opportunities to learn and develop skills.
Read this e-book from CallMiner and Ember Services to learn 5 ways to engage and empower your agents including automated scorecards, real-time coaching, and gamification.