Creating Customer Service Super Agents with Data, Tech, and Coaching

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Tuesday, July 23, 2019 at 11:00 a.m. BST

Featured Webinar
Creating Customer Service Super Agents with Data, Tech, and Coaching

“Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths and deliver experiences in line with customer expectations.”¹

In 2019, Forrester Research predicts customer service organizations will have to leverage three components of their contact center for success: automation, data, and agents.¹

Join us and guest Kate Leggett, VP, Principal Analyst, Forrester Research as we discuss these trends as well as how they will help optimize the efficiency of your contact center operations, agent performance (and happiness), and customer experience.

Learn on this webinar:

The three customer service megatrends for 2019
What role will AI play in transforming your contact center
How to utilize customer engagement data for better experiences
Evolution to more emotionally in-tune agents
Tracking the empathy of agents
Using data to train agents to super agent status

Bring your questions and engage in our webinar discussion.

Featured Speakers

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Webinar Speaker_Steve Chirokas.png

¹The Three Customer Service Megatrends In 2019: As AI Eats Jobs, Agents Are More Valued. Forrester Research. Kate Leggett with Daniel Hong, Ian Jacobs, Sarah Dawson, and Peter Harrison. January 17, 2019