July 25, 2019 3:00 p.m. EDT
Tone Matters! Gain Insights on Sentiment Through Speech Analytics
What we say, when we say it and equally important, how we say it matters both from a customer and contact center agent perspective. For organizations invested in optimizing customer experience, having a deep understanding of customer sentiment is critical to crafting your agent skill sets, cx programs, processes, and services to best meet the needs and expectations of your customers.
Join Heather Hanson Esq., creator of the “Win with Words Assessment” and Brent Augustus, CallMiner Business Intelligence Analyst for an enlightening webinar on the importance and impact of tonality and customer sentiment in your contact center interactions. Attendees to this webinar will learn: