July 24, 2019 at 1:00 p.m. EDT.
What you'll learn in this discussion:
First call resoution, NPS surveys, upsell opportunities, and identifying churn signals
Are Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics?
The first step toward competing successfully in this Age of the Customer is capturing the voice of the customer. Many organizations are sitting on a gold mine of customer intelligence which they have already captured – their contact center call recordings.
The design of many recording platforms pre-dated the rise of AI-fueled speech analytics, which automatically transcribes and analyzes your call recordings.
Learn more about call capturing, including: