Thursday, July 25, 2019 at 1:00 p.m. EDT 

Featured Webinar
How AI-Fueled Speech Analytics is Rocking the World of Customer Experience

“AI-fueled speech analytics now drives engaging customer conversations, gauges customer sentiment, surfaces unexpected customer insights, increases marketing effectiveness, and improves sales conversations.”
– The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

Artificial Intelligence is a term that seems to be applied everywhere today. But what does it really mean for your contact center and ultimately the customer experience? It’s not just about technology! You need solutions in place to capture data, insight and drive action from 100% of your voice interactions. With AI-fueled speech analytics, a remarkable new “enterprise-ready” dimension for contact centers and CX managers is here today to rock your customer experience!

Join us for a webinar with guest Forrester Research to discuss:

  • How AI-fueled speech analytics is an emerging market
  • What are key areas to evaluate when considering speech analytics vendors
  • How AI, machine learning, and predictive analytics are impacting CX
  • How real-time analytics is changing the customer services landscape

Featured Speakers


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