How State Collection Service Optimizes Revenue Recovery & Patient Experience with Speech Analytics

In the highly regulated and sensitive healthcare receivables industry, providing compassionate care with respect and dignity for all patients is critical. The ability to empathize while addressing an outstanding patient account is required on every call. Call center agents must also possess the expertise to help navigate complicated medical billing and insurance processes.

How do organizations in this ultra-competitive space ensure they achieve their business objectives while conducting themselves in a compliant and highly respectful fashion?

Tracy Dudek

Join Tracy Dudek, State Collection Service Inc’s Chief Operating Officer, as she explains how they have leveraged speech analytics to analyze 100% of interactions and provide meaningful, actionable insights along with in-the-moment, next best action agent guidance to ensure compliance, improve customer experience and exceed business goals.

Wednesday, June 24^th at 2 p.m. ET / 11 a.m. PT

In this webinar, you'll learn:

- Successful approaches to evolve and mature a speech analytics program
- How program customization can support business objectives
- The ways real-time dashboards help agents and supervisors
- How speech analytics data dynamically drives improved training, compliance & customer trend reporting
- Keys to migration from centrally based to work-from-home agents
- Adjusting the “Pendulum Swing” of KPI’s in the current COVID-19 crisis

First Name:

Last Name:

Job Title:

Phone Number:

Business Email:

Company:

No. of Agents in your Company:

Country:

State:

Do you currently have speech analytics?

Call Recorder:

Which Recorder do you use?

Partner Registration (L):

UTMSource:

UTMContent:

UTMMedium:

UTMName:

UTMTerm:

Promotion Partner:

Why Speech Analytics?

Are Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics?

The first step toward competing successfully in this Age of the Customer is capturing the voice of the customer. Many organizations are sitting on a gold mine of customer intelligence which they have already captured – their contact center call recordings.

The design of many recording platforms pre-dated the rise of AI-fueled speech analytics, which automatically transcribes and analyzes your call recordings.

Learn more about call capturing, including:

Speech Recognition Accuracy
Mono vs Stereo & Access to Your Voice Recordings
Identify actionable insights from calls in real-time