LISTEN UK 2021 Virtual Forum Series

CallMiner is pleased to announce its LISTEN UK 2021 Virtual Forum Series. The series of four 90-minute online “Lunch and Learn” events will occur on a biweekly basis in late May, June, and early July. This complimentary series is designed for existing users of our platform, as well as anyone currently considering a conversation analytics solution. With material that is relevant to everyone, from analysts to executives, we’ll discuss company direction, product innovation, tips and best practices, and shared thought leadership amongst CallMiner and our customers.

We Want to Buy You Lunch!

Confirmed registrants will receive a £20 “Deliveroo” eGift card for each of the Virtual Forum Series events they sign up for. Please refer to the event details below.

Session Details

All sessions take place from 12 - 1:30 BST. Click dates for session descriptions.

26th May

The Future of Conversation Analytics

Time: 12:00 - 1:30 BST

Gain an understanding of the position in which CallMiner sees itself, both in current and emerging markets, and the role CallMiner will continue to play as a leader and innovator in conversation analytics and business performance improvement.


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Jeff Gallino
CTO and Founder
Frank Sherlock
Paul Bernard
Chief Executive Officer
Eric Williamson
Chief Marketing Officer

9th June

CallMiner Product Roadmap & Industry Thought Leadership

Time: 12:00 - 1:30 BST

Enjoy thought leadership insights on how to optimise both employee engagement and customer experience in the emerging world of the hybrid “work from home/office” contact centre environment. Hear from noted authority Lee Jones of Elev8, along with CallMiner VP of Product Management, Bruce McMahon, and VP of AI, Rick Britt , on product roadmap and innovations.


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Lee Jones
Bruce McMahon
VP of Product Management
Rick Britt
VP of Artificial Intelligence

23rd July

Customer Case Study Session

Time: 12:00 - 1:30 BST

LISTEN Customer Case Studies will be presented by CallMiner customer innovators and practitioners who are realising success in their business goals using conversation analytics insights. The session will feature four customer case studies, as well as the unveiling of the 2021 LISTEN UK Award winner, presented by Adam Walton, CallMiner’s Chief Operating Officer.


James Gregory
Operational Insight Manager
Royal & Sun Alliance Insurance
Andrew Hall
Continuous Improvement Manager
Royal & Sun Alliance Insurance
Colin Whelan
Head of Workforce Optimisation
Hoist Finance
Jason Fletcher
Engagement Analytics Specialist
Hoist Finance
Dean Burley
Head of Operational Excellence
Ash Longman
Head of Operational Excellence
British Gas
Adam Walton
Chief Operating Officer

7th July

Best Practices

Time: 12:00 - 1:30 BST

A must-attend session for analysts and programme owners, this session provides best practices to realise both initial and long-term success with your organisation’s conversation analytics initiatives. This impactful three-part workshop will be led by CallMiner’s Customer Success Director, Nick Rowe, and Senior Business Analyst, Christopher Browne, and will be packed with insights and ideas to ensure the ongoing success of your CallMiner partnership.


Nick Rowe
Customer Success Director
Chris Browne
Senior Business Analyst

7th July

Customer Intelligence to Business Transformation

Time: 12:00 - 1:30 BST

Connect the dots between customer insight and business decisions. Join this executive focused session to learn how deep customer understanding gives business leaders – from the contact centre to the C-suite – the intelligence and confidence they need to drive business improvement and growth. Hear from CallMiner's senior customer success leaders as they explore proven tactics and strategies to ensure that insights from every customer conversation are leveraged throughout your business.


Lauretta Campestre
Sr. Director, Customer Management
Misty Mastracco
Sr. Director, Customer Strategy and Analytics

LISTEN London 2020