26th May (On-demand)
The Future of Conversation Analytics
Time: 12:00 - 1:30 BST
Gain an understanding of the position in which CallMiner sees itself, both in current and emerging markets, and the role CallMiner will continue to play as a leader and innovator in conversation analytics and business performance improvement.
Speakers
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| Jeff Gallino CTO and Founder CallMiner |
Frank Sherlock VP EMEA CallMiner |
Paul Bernard Chief Executive Officer CallMiner |
Eric Williamson Chief Marketing Officer CallMiner |
9th June (On-demand)
CallMiner Product Roadmap & Industry Thought Leadership
Time: 12:00 - 1:30 BST
Enjoy thought leadership insights on how to optimise both employee engagement and customer experience in the emerging world of the hybrid “work from home/office” contact centre environment. Hear from noted authority Lee Jones of Elev8, along with CallMiner VP of Product Management, Bruce McMahon, and VP of AI, Rick Britt , on product roadmap and innovations.
Speakers
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| Lee Jones Consultant Elev-8 |
Bruce McMahon VP of Product Management CallMiner |
Rick Britt VP of Artificial Intelligence CallMiner |
23rd June (On-demand)
Customer Case Study Session
Time: 12:00 - 1:30 BST
LISTEN Customer Case Studies will be presented by CallMiner customer innovators and practitioners who are realising success in their business goals using conversation analytics insights. The session will feature four customer case studies, as well as the unveiling of the 2021 LISTEN UK Award winner, presented by Adam Walton, CallMiner’s Chief Operating Officer.
Speakers
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| James Gregory Operational Insight Manager Royal & Sun Alliance Insurance |
Andrew Hall Continuous Improvement Manager Royal & Sun Alliance Insurance |
Colin Whelan Head of Workforce Optimisation Hoist Finance |
Jason Fletcher Engagement Analytics Specialist Hoist Finance |
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| Dean Burley Head of Operational Excellence Ageas |
Ash Longman Head of Operational Excellence British Gas |
Adam Walton Chief Operating Officer CallMiner |
7th July
Best Practices
Time: 12:00 - 1:30 BST
A must-attend session for analysts and programme owners, this session provides best practices to realise both initial and long-term success with your organisation’s conversation analytics initiatives. This impactful three-part workshop will be led by CallMiner’s Customer Success Director, Nick Rowe, and Business Analysts, Matthew Pratt and Ben Harper, and will be packed with insights and ideas to ensure the ongoing success of your CallMiner partnership.
Speakers
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| Nick Rowe Customer Success Director CallMiner |
Matthew Pratt Business Analyst CallMiner |
Ben Harper Business Analyst CallMiner |
7th July
Customer Intelligence to Business Transformation
Time: 12:00 - 1:30 BST
Connect the dots between customer insight and business decisions. Join this executive focused session to learn how deep customer understanding gives business leaders – from the contact centre to the C-suite – the intelligence and confidence they need to drive business improvement and growth. Hear from CallMiner's senior customer success leaders as they explore proven tactics and strategies to ensure that insights from every customer conversation are leveraged throughout your business.
Speaker
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| Lauretta Campestre Sr. Director, Customer Management CallMiner |
Misty Mastracco Sr. Director, Customer Strategy and Analytics CallMiner |