Learn from CallMiner’s Jason McKay, Product Manager and Brian LaRoche, Marketing Director as they describe how organisations can leverage CX Insight Technologies and best practices to identify “in the moment” and trending contact drivers. Learn how to measure and share those learnings within and beyond the contact centre to dramatically improve customer experience and business outcomes.
Here's what we'll be discussing:
- How omnichannel CX insight technology works
- How feedback from every contact centre interaction delivers a persistent pulse of CX
- Best practices to effectively, and consistently, identify contact drivers
- How measuring and coaching agent behaviours can positively impact contact outcomes
- And more...
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