Progressive businesses today are looking for any edge, both through technology and in practice to improve the customer experience. As such, a growing number of companies are looking to leverage both post contact and real-time conversation analytics - with its real-time agent guidance capabilities - to gain that competitive advantage.

Join industry thought leader and CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer as they explore the power of real-time conversation analytics, share best practices, unwrap common misconceptions, and reveal the value & benefits these systems deliver for customer experience and wider business performance improvement.

In this Webinar you will learn:

  • How post contact analytics insights power real-time systems
  • How policy and process help shape your real-time guidance strategies
  • The benefits of real-time systems for remote workforces
  • How the intervention of real-time guidance impacts CX
  • Use cases that benefit from real-time next best action agent guidance

Martin Hill-Wilson
Thought Leader & CX Expert
Brainfood Consulting

Mark Lockyer
Sales Director
CallMiner

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