How can you leverage what your customers and employees are already telling you to create transformational change within your business?
And how can the quality monitoring and quality assurance function within your organization contribute to that change?
In this webinar, Cristopher Kuehl, Global VP, Insights & Analytics at Sitel, and Shannon Brown-Hess, Senior Director, Customer Success, BPO, from CallMiner, will provide insights on how to successfully implement an automated QA process to ensure calibrations, be more agile, and provide a better customer experience - quickly.
Attendees will learn:
- About a real-world case study from a well-known telecommunications brand
- How to develop and implement an automated QA process to drive enhanced CX
- How to improve internal coaching techniques and methods to increase retention and loyalty
- How to drive higher NPS scores that positively impact your bottom line
Register for this webinar today to help accelerate positive changes throughout your organization and see measurable results FAST!
Featured Speakers:
Sitel Group
CallMiner
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