Register for this webinar to learn how The Results Companies is improving agent performance by using direct, personalized feedback loops and CallMiner myEureka. The Results Companies is fundamentally changing the way agents receive coaching by presenting actionable speech analytics data and identifying opportunities and trends.

Laura White, Director of CX360 and David Martinsen, Director of Business Intelligence at The Results Companies, will discuss the objectives of the project, the deployment approach, early results of the program, and key lessons learned. You won’t want to miss these valuable insights from one of the world’s most cutting edge speech analytics programs.

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February 19th, 2015
1:00pm ET

Laura White

Director, CX360

Empowering Agents through Self-Guided Feedback

David Martinsen

Director, Business Intelligence