Leveraging Machine Learning in Conversational Analytics

Hear from VP of AI Rick Britt and Data Scientist Jamie Brandon as they expose "real world AI" through actual model outputs and real business insights gained through Machine Learning.

June 19, 2019 at 2:00 p.m. EDT.

In this webinar, gain AI insights into:

  • First call resolution (FCR) influence on CX

  • Reason for Call (RFC) Correlations to CX and Satisfaction

  • Certain features that have a strong influence on CX scores

    Register now, watch when you want!

Why Speech Analytics?

Are Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics?

The first step toward competing successfully in this Age of the Customer is capturing the voice of the customer. Many organizations are sitting on a gold mine of customer intelligence which they have already captured – their contact center call recordings.

The design of many recording platforms pre-dated the rise of AI-fueled speech analytics, which automatically transcribes and analyzes your call recordings.

Learn more about call capturing, including:

  • Speech Recognition Accuracy

  • Mono vs Stereo & Access to Your Voice Recordings

  • Identify actionable insights from calls in real-time

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