Hear from Research Engineers Micaela Kaplan and Anya Korneyeva as they address the measurement of emotion in your contact center.
Wednesday, August 14, 2019
at 2:00p.m. EDT / 11:00 a.m. PDT
Learn how, through emotion, you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs. Additional webinar topics include:
Leveraging information on silences, overtalk, and conversational patterns to detect emotion
Register now, watch when you want!
Expose "real world AI" through actual model outputs and
real business insights gained through Machine Learning
Machine Learning can detect signals from noisy data and develop solutions to better your business results. But how do you leverage robust predictive models uncover actions and recommendations?
Learn in our AI Webinar series presentation with VP of AI Rick Britt how CallMiner is uncovering the three foundational research areas leading to Conversational AI advances.
In this webinar, you'll gain AI insights into these topics and more: