Identify Actionable Engagement Insights to Reduce Employee and Customer Churn

Only the top performing organisations truly use the full power of technology to gather actionable insights from customer and agent conversations. Join this webinar and learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.

10 September, 2019 at 2:00 p.m. BST / 9:00 a.m. EDT

In this discussion you'll learn how to use analytics in order to:

  • Identify and stop dissatisfaction and trigger points for customer churn

  • Identify disengagement and decrease the root causes for employee sickness, absence and churn

  • Develop practical strategies that deliver customer value and retention, as well as better employee engagement and performance

    Register now, watch when you want!

Empower Your Agents

E-book: 5 Ways to Create Engaged & Empowered Call Centre Agents

Hiring new agents is never easy. Too often, contact centres employ individuals that show great promise, only to see them leave a few months later.

Employees are actively seeking to work for businesses that offer opportunities to learn and develop skills.

Read this e-book from CallMiner and Ember Services to learn 5 ways to engage and empower your agents including automated scorecards, real-time coaching, and gamification.

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