5 Essentials to Build An Innovation Culture In Customer Service And Customer Experience

Timely innovation is appreciated by customers and employees alike. A rising component to customer service and CX success depends on innovating in conversations with your customers.

Hear from CX consultant, Forbes contributor, best-selling author of several CX books, and LISTEN 2019 keynote speaker, Micah Solomon as he discusses the five prerequisites for innovation to grow and be sustained in your business.

Tuesday, October 8, 2019 at 2:00 p.m. EDT / 11 a.m. PDT

In this webinar, hear tips on:

  • The 5 essentials to building a culture of innovation

    Getting the most out of innovations, company-wide

  • Knowing where employees should innovate


    Identifying and rewarding employees that unlock customer insights in every interaction

    Register now, watch when you want!

LISTEN 2019, November 4 - 6, Fort Lauderdale, FL

Hear more industry experts at LISTEN 2019, November 4 - 6

Join us at our user conference LISTEN, our annual conference, where you'll hear from analysts, thought leaders, and product experts, and share speech analytics industry best practices.

Engage with CallMiner Eureka users and industry gurus in over 50 sessions and workshops split into separate tracks for executives, program owners, data scientists, and analysts.

This year’s conference theme, ‘Velocity to Vision’ will center around the technologies, services and best practices that drive speed to interaction insights and improved customer outcomes.

Hear from industry experts:

  • Ross Bernstein

    Inspirational Business Speaker & Best-Selling Sports Author Bernstein Books, LLC & Bernstein Books Publishing
  • Micah Solomon

    Author, Keynote Speaker, Consultant, President & CEO Four Aces, Inc.
  • Kate Leggett

    VP, Principal Analyst, Forrester Research

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