Tuesday, July 23, 2019 at 11:00 a.m. EDT

Featured Webinar
Call Center Employee Engagement Trends of 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations.

When contact center agents are more engaged at work, your business can optimize engagement with customers. The tools needed for better agent performance include training, feedback, and analytics.

Join us and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.

Trends to be discussed include:

  • Empowering agents through career development and skill-building
  • Delivering consistent, automated, and real-time agent feedback
  • Predictive analytics to spot agent strengths and weaknesses
  • Enhanced training/continuous learning through automated, personalized micro-learning
  • Recognizing agent health and well-being to prevent burnout
  • Finding ways to engage with Millennials
  • Keeping engagement with remote workforce
  • Using gamification to drive performance and employee engagement in all areas of day-to-day work

Bring your questions and engage in our webinar discussion.

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