You’ve been hearing for years about what speech analytics can do for your contact center. There are so many options – it’s hard to determine what’s real and what’s not.
Join this workshop with two of CallMiner’s expert Customer Success Directors, Misty Mastracco and Lauretta Campestre, as they take you through the critical components you need to consider.
Wednesday, February 12, 2020 at 11:00 a.m. ET / 4:00 p.m. GMT
What you'll learn in this discussion:
Are Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics?
The first step toward competing successfully in this Age of the Customer is capturing the voice of the customer. Many organizations are sitting on a gold mine of customer intelligence which they have already captured – their contact center call recordings.
The design of many recording platforms pre-dated the rise of AI-fueled speech analytics, which automatically transcribes and analyzes your call recordings.
Learn more about call capturing, including: