How to Identify, Support & Retain Vulnerable Customers

Contact centers on the front lines of serving their customers are keenly aware that the ongoing health and financial crisis is affecting a record number of consumers. Many have been put in vulnerable positions for the first time ever due to financial, physical and mental health, caretaker, home-schooling and other challenging circumstances.

Join experts from Real Time Resolutions and Selene Finance, along with Brian LaRoche from CallMiner as they dive into how organizations are leveraging technology to identify and address the needs of vulnerable customers, improve customer experience and deliver positive call outcomes for both the consumer and the brand.

Webinar Details

  • Date: Thursday, Feb. 25th
  • Time: 2 p.m. ET | 11 a.m. PT
  • Length: 1 hour

Meet the Speakers


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Andrea Jaegerman
Managing Director,
Customer Experience
Real Time Resolutions		 John Freda
VP, Compliance
Selene Finance		 Brian LaRoche
Director, Event & Field Marketing
CallMiner

You'll learn:

  • What constitutes customer vulnerability
  • How to address the challenges of the digitally vulnerable
  • Which technologies support identifying at-risk customers
  • Contact center best practices for supporting these customers

And more...