How to Identify, Support, and Retain Vulnerable Customers

With financial and health crisis looming worldwide, UK organisations providing contact centre based consumer services, must be keenly aware and responsive to customers in vulnerable positions due to situations such as financial, medical and mental health issues, disability, challenging social circumstances and old age.

Join CallMiner’s Frank Sherlock and a panel of executives from our financial services and energy & utilities customers, including Vanquis Bank and British Gas, as they overview how organisations are leveraging speech analytics technology to recognise and address the common needs of vulnerable customers, improve customer experience and instill consumer confidence that their providers are looking out for their best interests.

Webinar Details

Date: Tuesday, 23^rd Feb.
Time: 2 p.m. GMT | 9 a.m. ET
Length: 1 hour

Meet the Speakers


Cecil Edey Conduct & Vulnerability Manager British Gas	Oliver Groves Head of CX & Insight British Gas	Fawad Mughal Head of CX Improvement Vanquis Bank	David Price Senior Compliance Business Partner Vanquis Bank	Frank Sherlock VP of International CallMiner

You'll learn:

What constitutes customer vulnerability
How to address the challenges of the digitally vulnerable
Ways technology can support identifying at-risk customers
Means to provide contact centre employees guidance on vulnerability best practices

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How to Identify, Support, and Retain Vulnerable Customers

Webinar Details

Meet the Speakers

You'll learn:

Meet the Speakers

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The Players

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