Leverage AI to Generate ROI from Customer Conversations: A Forrester Perspective


A growing number of enterprises are leveraging AI technologies to improve customer experience, reduce costs, and drive ROI by analyzing contact center conversations with customers. They are using both cutting edge and traditional technologies to better empower not only their call center teams but their corporate leaders as well.

Join CallMiner’s Marketing Director Brian LaRoche and guest speaker Kjell Carlsson, Principal Analyst with Forrester for a discussion on the best practices for applying AI in real world settings to transform customer conversations into actionable insight and scalable outcomes across the enterprise.

Webinar Details

  • Date: Wednesday, Feb. 3rd
  • Time: 2 p.m. ET | 11 a.m. PT
  • Length: 1 hour

Meet the Speakers

Brian LaRoche_speaker image.jpg

Kjell Carlsson
Principal Analyst Serving Application
Development & Delivery Professionals

Brian LaRoche
Director, Event & Field Marketing

You'll learn:

  • How to separate practical AI approaches to from the hype
  • How insights from AI-enabled speech analytics can improve ROI across the enterprise
  • How to use AI to bridge the online-offline gap in the customer journey
  • How the latest advancements in AI are making their way into speech analytics solutions