Meet the Speakers
Kirsten Stallings Data Scientist CallMiner |
Brian LaRoche Director, Event & Field Marketing CallMiner |
You'll learn:
- What ‘artificial empathy’ is
- How lessons from artificial empathy can be applied to contact center best practices
- What AI and machine learning has found that agents and customers are apologizing for
- How those apologies change across use cases
- How speech analytics tools can work in conjunction with AI to uncover the effects of human-produced artificial empathy on CX