Pretending to Care: AI, Empathy & Contact Centers

Join CallMiner’s Data Scientist, Kirsten Stallings, as she explains how insights from the field of Artificial Empathy can be applied to contact center analytics in order to elevate the customer experience. This webinar will highlight how the art/science of understanding the customer is far more complex than a well-timed empathy statement from a well-oiled machine, and we’ll share the data that proves it!

Webinar Details

Date: Tues. March 23^rd
Time: 2 p.m. ET | 11 a.m. PT
Length: 1 hour

Meet the Speakers


Kirsten Stallings Data Scientist CallMiner	Brian LaRoche Director, Event & Field Marketing CallMiner

You'll learn:

What ‘artificial empathy’ is
How lessons from artificial empathy can be applied to contact center best practices
What AI and machine learning has found that agents and customers are apologizing for
How those apologies change across use cases
How speech analytics tools can work in conjunction with AI to uncover the effects of human-produced artificial empathy on CX

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Pretending to Care: AI, Empathy & Contact Centers

Webinar Details

Meet the Speakers

You'll learn:

Meet the Speakers

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The Players

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