Understanding Omnichannel Customer Experience

Connecting the dots of all the experiences your customers have with your brand across all interaction channels can significantly improve customer service and experience. Analysing these interactions can help inform changes in your business processes and policies, reducing the effort and friction required to do business with your company.

Join CallMiner’s Brian LaRoche and Nick Rowe to learn how omnichannel text and audio customer touchpoints can be linked and analysed across a variety of dimensions to quantify customer experience, agent quality and other KPIs.

Webinar Details

  • Date: Tuesday, 20th April
  • Time: 2 p.m. BST | 9 a.m. ET
  • Length: 1 hour

Meet the Speakers

Brian LaRoche_speaker image.jpg
Brian LaRoche
Director of Events
and Field Marketing

Nick Rowe
Customer Success Director
Jason McKay
Product Manager

You'll learn:

  • Why omnichannel provides the ideal customer experience
  • How to eliminate communication channel boundaries
  • Best practices for omnichannel customer engagement
  • How to gain a holistic view of the customer experience across channels