Understanding Contact Drivers in Your Contact Center

Learn from CallMiner’s Product Manager, Jason McKay, and Marketing Director, Brian LaRoche, as they describe how organizations can leverage CX insight technologies and best practices to identify “in the moment” and trending contact drivers. Learn how to measure and share those learnings within and beyond the contact center to dramatically improve customer experience and business outcomes.

Webinar Details

  • Date: Thursday, May 27th
  • Time: 2 p.m. ET | 11 a.m. PT
  • Length: 1 hour

Meet the Speakers

Jason-Mckay.jpg Brian LaRoche_speaker image.jpg
Jason McKay
Product Manager
CallMiner		 Brian LaRoche
Marketing Director
CallMiner

You'll learn:

  • How omnichannel CX insight technology works
  • How feedback from every contact center interaction delivers a persistent pulse of CX
  • Best practices to effectively and consistently identify contact drivers
  • How measuring and coaching agent behaviors can positively impact contact outcomes