To meet ever-increasing customer expectations, it is essential for your organization to have fully enabled employees who are ready for anything – and that requires real-time analysis of their customer conversations. Providing your frontline employees with in-the-moment insights about customer emotion, sentiment and intent enhances the customer experience, and helps deliver positive call outcomes.
In this webinar, Donna Fluss, President of DMG Consulting, and Jason McKay, Product Manager, CallMiner, will lead an engaging discussion focused on real-world use cases and best practices of real-time analytics that have helped increase revenue, avoid customer churn, and enhance employee engagement.
Speakers:
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