To meet ever-increasing customer expectations, it is essential for your organization to have fully enabled employees who are ready for anything – and that requires real-time analysis of their customer conversations. Providing your frontline employees with in-the-moment insights about customer emotion, sentiment and intent enhances the customer experience, and helps deliver positive call outcomes.

In this webinar, Donna Fluss, President of DMG Consulting, Tracy Dudek, Chief Operating Officer of State Collection Service, and Jason McKay, Product Manager, CallMiner, will lead an engaging discussion focused on real-world use cases and best practices of real-time analytics that have helped increase revenue, avoid customer churn, and enhance employee engagement

Donna Fluss
President
DMG Consulting

Tracy Dudek
Chief Operating Officer
State Collection Service

Jason McKay
Product Manager
CallMiner

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