Improving customer experience requires a clear understanding of your customers’ needs, but with multiple engagement channels being used and the rivers of data that those channels produce the question becomes where to begin. 

In The Crawl, Walk, Run Approach to Conversation Analytics webinar, Robin Gomez, Director, Customer Care Innovation at Radial will provide a step-by-step overview of how they adopted a “crawl before you walk before you run” approach to implementing conversation analytics for their retail and ecommerce customers.

Attendees will learn:

  • How to define your conversation analytics requirements
  • How to build a step-by-step plan for implementation
  • How to leverage 100% of customer interactions
  • How to drive improvements across multiple departments
  • And more...

P.S. All webinar attendees will receive a $10 Amazon gift card after the webinar. So register today!

Speakers:

Robin Gomez
Director, Customer Care Innovation
Radial

Ashley Keating
Director of Events and Field Marketing
CallMiner

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