Dell Technologies is an industry leader in successfully integrating their conservation analytics platform with multiple customer interaction channels, its CRM, and data warehousing capabilities to create an amazingly rich pool of data to analyze for customer insights.
Join Renée Hodgin, Business Scientist at Dell, for this fascinating webinar that details how this global technology organization developed its unique approach to marrying customer data sets, analyzing that data, uncovering insights, and then acting on those insights to rapidly drive business improvement across customer experience, compliance, and other functions.
Among the topics discussed include how Dell:
- Leverages open APIs and CallMiner’s Connectors to integrate platforms
- Uses data science to uncover powerful insights & predictive capabilities
- Uses those predictive capabilities to drive call dispositions & other processes
- Achieves measurable results that improve business performance
- And more...
Speakers:
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