Times are changing.

The days of data autocracy, where a few individuals had access to customer data, and everyone else was merely told what to do, are dwindling.

In today’s operations environment, providing access to more informative and deeper customer interaction data across the enterprise is becoming essential to gaining a competitive advantage and to improving ROI.

Join Rick Britt, VP of Artificial Intelligence at CallMiner, for a case-study-rich journey of data democratization through use of our powerful Coach product. He will share experiences in “opening the data books” and how it has driven organizations to new heights and greater ROI from their conversation analytics investments.

Attendees will learn how to:

  • How you can help your organization gain comfort with sharing data with front-line employees
  • Empower everyone to gain comfort in asking data-related questions
  • Drive enterprise-wide business performance improvement and ROI through democratized data and customer interaction insights
  • Provide people beyond the contact center the tools they need to work with customer insights on their own terms

Speakers:

Rick Britt
VP of Artificial Intelligence
CallMiner

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