How quickly can your organization get from asking a critical question – like, how long does it take to onboard an agent, why do customers contact us most frequently, or who is at risk of cancelling their service – to understanding the answer?

In this session, Jason McKay, Product Manager at CallMiner, and Alice Edmondson, Senior Quality Manager at Kaplan North America will share how CallMiner has leveraged years of experience solving for common business use cases such as – agent quality, contact reasons, CSAT, debt recovery, sales effectiveness, and churn risk – to build out a broad collection of pre-built data solutions that are readily available through a “Solution Catalogue” or “Solution Pack”. Then, Alice will share how her organization has leveraged these pre-built data solutions to solve for their own needs.

In this webinar, you'll learn:

  • What a “Solution Pack” is and how it answers critical questions
  • How to integrate a Solution Pack into your workflow
  • How to select the right solution to empower every level of business needs
  • How to identify the metrics to focus on when selecting a Solution Pack
  • The categories and measurements Kaplan North America evaluated and then selected

Speakers:

Alice Edmonson
Senior Quality Manager
Kaplan North America

Jason McKay
Product Manager
CallMiner

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