For many organizations impacted workforce or supply chain disruptions stemming from multiple waves of the global pandemic, the key to successfully adjusting has been listening to customers more closely than ever before. But how do you do this at scale? And how do you analyze what you hear to obtain insights to overcome these challenges?

In this enlightening webinar, Robin Gomez, Director of Customer Care Innovation at Radial, will provide tangible, real-world examples from how several well-known brands used insights from contact center conversations to identify challenges caused by today’s largest global disruption issues. More importantly, he’ll describe how these same conversations surfaced solutions that leveraged tools these brands already had at their disposal.

Attendees will learn how:

  • Conversational analytics provides insights beyond the contact center
  • To apply analytics to uncover supply chain and logistics opportunities
  • Analytics can be utilized by a variety of departments to improve customer experience

Speakers:

Robin Gomez
Director, Customer Care Innovation
Radial

Ashley Keating
Director of Events & Field Marketing
CallMiner

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