Artificial intelligence offers the means to analyze customer conversations at scale in a way well beyond human capabilities.

This provides key insights into the nature of those interactions across voice, text, email and more. But front-line customer service agents are often left to draw their own conclusions on how to improve those interactions. And agent supervisors struggle with how to maximize training opportunities, and how to identify and amplify best practices. 

In this webinar, CallMiner’s Megan Keup, Product Marketing Manager, and Jason McKay, Product Manager will review how AI-driven coaching makes it easy for supervisors and agents alike to quickly identify, understand, share, and learn from interactions that support positive customer experiences. 

SPECIAL OFFER: All U.S.-based attendees to the live broadcast will receive their choice of a $10 gift card from Amazon, Starbucks. or Target.

In this Webinar you will learn:

  • The fundamentals of AI-based coaching
  • How to accelerate agent quality management programs
  • How to drive agent productivity and retention
  • How to translate improved coaching into superior CX
  • And more

Speakers:

Megan Keup
Product Marketing Manager
CallMiner

Jason McKay
Product Manager
CallMiner

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