Times are changing.
The days of data autocracy, where a few individuals had access to customer data, and everyone else was merely told what to do, are dwindling.
In today’s operations environment, providing access to more informative and deeper customer interaction data across the enterprise is becoming essential to gaining a competitive advantage and to improving ROI.
Join Rick Britt, VP of Artificial Intelligence at CallMiner, for a case-study-rich journey of data democratization through use of our powerful Coach product. He will share experiences in “opening the data books” and how it has driven organizations to new heights and greater ROI from their conversation analytics investments.
Attendees will learn:
- How you can help your organization gain comfort with sharing data with front-line employees
- Empower everyone gain comfort in asking data-related questions
- Drive enterprise-wide business performance improvement and ROI through democratized data and customer interaction insights
- Provide people beyond the contact center the tools they need to work with customer insights on their own terms
Speakers:
As CallMiner’s Vice President of Artificial Intelligence, Rick Britt leads the talented team of data scientists and AI engineers that are as passionate about machine learning solutions as he is. Rick and his team are keenly focused on research that does not replace humans, but augments their skills, allowing them to excel in partnership with AI.
Blending theoretical and practical research he and his team leverage CallMiner's prodigious data and powerful capabilities to help customers achieve the return on investment they desire. Over his career Rick has worked in operations and analytics for some of the largest financial institutions, BPO’s and for a brief stint, marketing agencies, but his passion for people and behaviors has always brought him back to call center related analytics. He holds a BS degree in Economics from the Pennsylvania State University.
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