Supporting Vulnerable Customers & Employees During The Cost-of-Living Crisis

Millions of people in the UK are becoming unable to cope with the rising cost of living. Inflation is at a high and many are faced with difficult financial decisions. Businesses that were already struggling to deal with global supply and staffing shortages are now faced with the highest level of customer service complaints on record.

With 4 of 5 call centre agents reporting that their job is taking a toll on their mental wellbeing and 3 in 4 adults reported worrying about the cost-of-living crisis - how are organisations stepping in to help their employees and customers cope with these struggles?

Join Frank Sherlock of CallMiner, Steven Henderson of PRA Group, Matt Rogers and Charlotte Chipping of Vanquis Bank and Laura Harvey of Davies Group as they share how their organisations are proactively leveraging data and technology to understand the impact the cost of living crisis is having across their businesses, and in turn, the strategies they are using to turn that intelligence into better outcomes for their employees and customers.

In this Webinar you'll learn:

• Ways to identify and manage customer and employee vulnerability
• How conversation analytics can identify emerging trends
• Best practices for empowering employees with the right tools to provide the best outcomes