Customers’ expectations are evolving and becoming ever more complex to manage. As such, forward thinking businesses are looking for any edge to improve their customer experience and meet these expectations. A component to this CX puzzle is to leverage real-time conversation analytics - with its real-time agent guidance capabilities - to gain that competitive advantage.
Join industry CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer as they explore the power of real-time conversation analytics, share best practices, unwrap common misconceptions, and reveal the value & benefits these systems deliver for customer experience, compliance, contact centre efficiency and more.
In this Webinar you will learn:
- How post-contact analytics powers real-time tech
- Ways policy and process help shape your real-time guidance strategies
- The benefits of real-time systems for hybrid workforces
Speakers:
Brainfood Consulting
CallMiner
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