Stretched resource has seen QA predominately being delivered via manual reviews of small samples – resulting in calls and valuable insights being missed. But how can organisations analyse 100 % of their omnichannel communications and reap immediate benefits?
It’s impossible to fully automate QA and remove manual monitoring overnight.
Register for this live session to learn from Jacob Mollett, Senior Director, Customer Success at CallMiner, Andy Rothwell, Principal Consultant, Analytics at Davies Group, and Darren Rowell, Speech Analytics Manager at VitalityHealth to learn how different approaches to your QA journey - from manual to fully automated can help your organisation stay competitive and achieve quick wins, whilst removing employees repetitive daily tasks.
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Speakers:
CallMiner
Davies Group
VitalityHealth
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