New contact center hires often struggle to meet expectations.
Both confidence and competence take time to build, and best practices are not always easy to instill from the get-go. How can organizations transform these challenges into opportunities for growth and success in their training programs?
Join Tory Orozco (Supervisor, Support & Development, Globus Family of Brands) for this informative webinar on contact center coaching. Discover how you can empower your teams to have authentic conversations that can help them achieve (and even surpass) their targets.
In this Webinar you will learn:
- Best practices for building productive habits and confidence for agents that start in the training cycle.
- Strategies for achieving faster ramp-up times for agents - unlock the potential for 90% of your agents to hit their goals within their first 90 days.
- How to set clearer call expectations with your teams and improve retention rates.
- And so much more…
Speakers:
Globus Family of Brands
Tory Orozco is the Supervisor of Support and Development at the Globus family of brands, overseeing learning and development and associate support for the company’s direct sales call center. With 8 years of contact center sales experience, Tory is passionate about ensuring there is both a customer and associate focused benefit in every training opportunity. Tory is passionate about delivering customers what she calls “elevated interactions” which has led to associate efficiency and company sales growth.
By leveraging the CallMiner Coach product as the groundwork of new hire training, Tory has transformed their new associate training to onboard associates faster, with most reaching sales and service targets in their first 90 days of employment. In her free time, Tory enjoys traveling the world, especially sailing down the rivers of Europe on one of her company’s brands, Avalon Waterways.
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